Legal

Refund Policy

When paid packages, single ads and promotions can be refunded, and how to ask for one.

Last updated

This policy explains when you can get your money back for paid services on LISTLAH: promotions (Bump Lah, Featured and Spotlight) and LISTLAH Business. Basic listings are free. Prices are in Singapore dollars, and nothing renews automatically, so you are never charged again without choosing to buy.

In short: if you were charged in error, charged twice, or did not get what you paid for, we will put it right. If a promotion cannot start because your listing is no longer eligible, its value comes back to you as credits automatically.

1. When we will refund you

  • Duplicate or wrong charges: charged more than once for the same order, or the wrong amount. Refunded in full.
  • Service not delivered: your payment was confirmed but the promotion or Business plan did not start because of a fault on our side, and we cannot fix it within two working days of you telling us.
  • Promotion could not start: if your listing was removed, put under review or otherwise not eligible when your payment was confirmed, we return the value as credits automatically. If you would rather have a refund to your payment method, ask us within 14 days.
  • Listing removed by us without a breach: we refund or restore the unused part of a running promotion.

2. When refunds do not apply

  • A promotion that has started running. Promotions buy visibility for a set period, not a sale or a number of enquiries.
  • A promotion on a listing removed, or an account suspended, for breaking our Terms or Marketplace Rules.
  • Promotional or included credits. They have no cash value, cannot be transferred and expire on the date shown.
  • Unused credits when you close your account.

3. How to ask for a refund

  1. Email billing@listlah.com from the email address on your account within 30 days of the payment.
  2. Include your invoice number (in Credits & invoices), the amount and the reason.
  3. We reply within five working days.

4. How refunds are paid

Approved refunds go back to the original payment method through our payment partner, PayHere, normally within 10 working days of approval. If you were charged in another currency (PayHere charges in Sri Lankan rupees), we refund the same amount in that currency, so the Singapore dollar value can differ slightly because of exchange rates and your bank's fees. We do not charge a fee for refunds.

5. Card disputes

Please contact us first: we can usually sort things out faster than a card dispute. If a chargeback is raised for a payment we have already refunded or for a service that was delivered, we may pause related credits while it is resolved.

6. Deals between buyers and sellers

LISTLAH does not take part in payments between buyers and sellers, so we cannot refund money paid to another user. If you think you have been scammed, contact your bank immediately, make a police report (Singapore Police Force e-services or any Neighbourhood Police Centre), call the ScamShield Helpline on 1799, and report the listing to us.

7. Your legal rights

This policy does not affect your rights under Singapore law, including the Consumer Protection (Fair Trading) Act 2003.

Related

Terms & Conditions

The rules for using LISTLAH: accounts, listings, paid services and our responsibilities.

Privacy Policy

What personal data we collect, why, who we share it with and the choices and rights you have.

Posting Rules

What you can and cannot post on LISTLAH, and how to write a listing that sells.